DXN NIGERIA SUPPORT
Frequently Asked Questions
Answers to what customers and members ask us most about DXN in Nigeria, from joining and signing in to orders, delivery and returns.
About DXN & Membership
DXN is a direct selling company that offers a wide range of healthy products, and gives individuals the opportunity to become members and take part in the DXN business opportunity.
Yes. Membership is open to everyone above 18 years of age, subject to DXN's registration requirements, terms and conditions.
Yes. You can buy any product on this site as a customer. If you want to take part in the DXN business opportunity, you can register as a member or distributor, subject to the applicable requirements.
Register as a DXN member on the official DXN website, or visit the DXN Nigeria head office in Lagos. You will need to provide the required personal information and complete the registration process.
A customer buys products for personal use. A registered member or distributor also gets access to member benefits and business opportunities, subject to DXN's terms and conditions.
Your Account
A DXN Member ID is the unique identification number given to every registered DXN member. You use it to access member services, place orders and manage your DXN account.
Use the account recovery option on the sign in page, or contact DXN Nigeria Customer Service and we will help you get back into your account.
Yes. You can update most of your details from your account page. Changes that need verification or supporting documents go through Customer Service.
First check that your Member ID and password are correct. If you still cannot log in, use the password recovery option or contact Customer Service.
Products
Every product we carry is listed in the product section of this website, grouped by category.
Follow the instructions on the product packaging or the official product information. If you have a question about a specific product, contact DXN Nigeria Customer Service.
Orders & Payment
Add the products you want to your cart, review your order and complete checkout. Our team then contacts you to arrange payment by bank transfer. You can also place an order with help from Customer Service on our official WhatsApp number.
Cancellations follow DXN's order cancellation and refund policy. Contact Customer Service as soon as possible if you want to cancel an order.
Refunds follow DXN's Refund and Returns Policy. Read the policy or contact Customer Service and we will take you through it.
Delivery & Returns
Delivery time depends on where your order is going. Lagos and the surrounding states take 24 to 72 hours. The North, East and South take 3 to 5 working days. Contact Customer Service if you need an update on a specific order.
Contact Customer Service as soon as possible with your order details, and photographs where we ask for them. We will review it under DXN's applicable policy.
Still have a question?
If your question is not answered above, contact DXN Nigeria Customer Service. The lines below take both calls and WhatsApp messages, and our team replies within one working day.
